Elasticode helpdesk ( back to site )

How do I know if a user saw/click my support link?

Click on 'Messages log,' you will see all the experiences that you have sent.  On the right side of your experiences you will either see an eye with X or V.  The 'X' means that nobody has clicked on your link and the 'V' means that your users have seen the link.  You will also be able to see the names of your users who have opened the experience; this allows you to know exactly who has seen the experience and who has not.